Meet Vavo, Bitvavo’s digital employee
Vavo is Bitvavo's digital employee, designed to provide continuous, high-quality support to clients in the fast-paced world of cryptocurrency. Fully integrated with Bitvavo’s knowledge base, Vavo can answer a wide range of questions, whether it’s about verifying an IBAN or understanding why a crypto withdrawal isn't visible.
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What makes Vavo special is its multilingual ability - supporting all six languages Bitvavo offers - ensuring that clients across Europe receive consistent and efficient service 24/7. Vavo is always available, never taking breaks, and is ready to handle thousands of routine inquiries, freeing up Bitvavo's employees to focus on more complex issues.
Vavo’s success
Time savings
Vavo handles thousands of routine inquiries monthly, freeing up agents to focus on more complex tasks.
Customer satisfaction
With 24/7 availability and quick responses, Vavo reduces wait times and boosts client satisfaction.
Operational efficiency
Vavo integrates with Bitvavo's systems, streamlining support and allowing human agents to step in only when needed.
''Vavo became one of our most valuable team members, resulting in faster and more accurate responses 24/7, happier customers, and a support team that finally has time to focus on what matters!''
Vavo's colleague
Customer support, Bitvavo
Vavo's automation journey
Vavo provides instant 24/7 support, handling routine inquiries and significantly reducing wait times, which boosts client satisfaction and eases the support team’s workload. Integrated with Bitvavo’s knowledge base and Zendesk, it automates simple queries, allowing human agents to focus on complex cases. Moving forward, Bitvavo plans to expand Vavo’s capabilities, including email handling and integration with the Bitvavo app, making it a primary point of contact for clients and bringing the company closer to fully automating support.
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