Elevating Customer Experience with AI | Freeday Customer Service

AI-driven agent assist

Empower your team with support from our digital employees, enabling them to provide faster and more accurate support.

Real-time AI recommendations

Increase first time right

Faster ticket handling

Elevate your customer journey

Automate client interactions and reduce average handling times. Deliver 24/7 consistent and personalized customer support across all platforms.

Omni channel & multilingual

No more waiting times!

Enhanced customer satisfaction

From Q&A’s to action fulfillment

It's not just about answering questions — your new digital employee can solve complex issues and perform tasks! Freeing your team for higher-value work.

Directly connected to your systems

Instantly handle all interactions

End-to-end automation

Continuous data driven improvements

Utilize user feedback and analytics to to enhance system capabilities. Evaluate your success with clear, actionable metrics.

Performance dashboarding

Conversation history & insights

Leverage customer feedback

Customer Service skills

Answer
questions

Automate Q&A with instant and accurate answering.

Appointment management

Help your customers to manage appointments.

Provide status updates

Keep customers informed with real-time updates.

Book additional services

Book services or add-ons directly through chat.

Mailbox management

Recognize, label, and process all recurring mails.

Process management

Seamless hand-over and escalation flows.

Related insights

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AI vs. RPA: Their differences and choosing the right ally

Tech insights

AI vs. RPA: Their differences and choosing the right ally

Discover the key differences between Artificial Intelligence (AI) and Robotic Process Automation (RPA). While both technologies transform business processes, they serve distinct purposes. Learn how AI goes beyond automation to adapt and innovate, while RPA excels in rule-based tasks. Which solution fits your organization best?