Resources

Discover the key differences between Artificial Intelligence (AI) and Robotic Process Automation (RPA). While both technologies transform business processes, they serve distinct purposes. Learn how AI goes beyond automation to adapt and innovate, while RPA excels in rule-based tasks. Which solution fits your organization best?

Artificial intelligence (AI) offers numerous benefits for businesses and organizations, ranging from improving efficiency to enabling advanced analytics.

The rise of artificial intelligence (AI) has significantly transformed how we work, live, and communicate. As AI continues to evolve, it brings both exciting opportunities and important ethical challenges that need to be addressed responsibly by businesses and society alike.

AI solutions such as KYC, Accounts Payable and Customer Service help the healthcare sector reduce administrative burdens, giving healthcare providers more time for patients. Find out how automation makes healthcare more efficient.

At Freeday, we develop AI solutions that optimise customer service, KYC processes and accounts payable. In this blog, as Tech Lead, I share insights about our work process, collaboration within our team and the importance of ethics in AI development. Together, we are building the future of work.

AI is the future-embrace it with Freeday! Start small, build confidence, and discover how our customised AI solutions can transform your business. We offer seamless integration and continuous support, as proven with Bitvavo and TUI. Discover how Freeday can optimise your business processes and enable strategic growth.

In a time of increasing customer demands and limited resources, our AI-driven digital employees provide the solution. They streamline customer service, centralize information, and offer 24/7 support, allowing your team to focus on more complex tasks. We seamlessly integrate with your existing systems, enhancing efficiency, cost savings, and customer satisfaction.

Freeday differentiates itself by creating digital employees who completely take over repetitive tasks, saving time and reducing workloads. With a focus on customised solutions, Freeday combines technology with customer needs, leading to efficient and engaging work processes. By embracing AI, Freeday helps organisations not only save money but also transform the workplace. Discover the future of work with Freeday!

Digital employees automate repetitive tasks, increase efficiency, and save time for strategic work. They use natural language and analytics to answer questions and can automate up to 90% of tasks. At Freeday, we want to transform the future of work together!

In the modern world, it is crucial to combine technology with human experience. Repetitive work slows down productivity and job satisfaction. Freeday's digital workers automate routine tasks in a way that feels natural, allowing people to focus on more creative tasks. Find out how AI can contribute to a future where technology enhances human skills.

In the world of generative AI, the right partner is essential. Look for customisable technology, seamless integration and omni-channel support. A user-friendly interface and data-driven insights are also important, as is reliable support. Use tools that offer different strengths. With the right partner, you can harness the power of AI and increase your competitive advantage.

Companies face a choice: buy generative AI or build it themselves? Opting for off-the-shelf solutions offers faster deployment and lower costs, which is becoming increasingly attractive. Research shows that 60% of companies choose buying because of the complexity of AI. When selecting a Gen AI partner, future-proof technology, seamless integration and usability are essential. The best strategy is to combine off-the-shelf customer service solutions with customisation for unique needs to maximise the benefits of AI.

More and more companies are opting for conversational AI products from Freeday instead of customised solutions. These products offer quick implementation, lower costs and access to expertise, relieving IT teams. They provide excellent customer experiences and guarantee security. For most companies, they are the fastest and most cost-effective route to success, with a future-proof platform that is constantly evolving.

Meta's LLaMA-3 and open-source AI are transforming customer service by enabling faster and more accurate interactions. These models allow companies to adapt AI to specific needs, leading to significant cost savings and improved customer experience. At Freeday, we have experienced the benefits of open-source AI and are discovering new opportunities for businesses together. Embrace this technology and take your customer service to the next level!

AI assistants improve customer service by supporting agents and taking over routine tasks. They speed up response time, provide relevant information and automate tasks such as returns. Examples include a bank providing real-time solutions and an e-commerce company handling frequently asked questions. Future AI assistants will become more sophisticated, with better natural language processing and integration with new technologies.

Freeday has received €4 million in funding to accelerate our growth. Founded in October 2020 by the founders of Ciphix and Numa, we have developed a SaaS platform that allows companies to hire digital workers for repetitive tasks. The funding round, led by henQ, will help us further develop our digital transformation strategy. We are excited about the partnership with henQ, which supports our international growth strategy.

Many contact centres struggle with talent recruitment and high operational costs. Virtual AI assistants offer a solution by taking over repetitive tasks, reducing costs and increasing efficiency. They are cheaper, faster and can work 24/7. Our digital assistant, Jennifer, can handle all your first-line contacts, allowing your team to focus on more complex issues. Find out how virtual assistants can improve your customer service.

Chatbots are limited to scripted responses, while conversational AI uses NLP, machine learning and other advanced technologies to have human-like conversations. Conversational AI is more efficient, works on multiple platforms, and offers hyper-personalisation. It is a powerful upgrade for companies looking to improve their customer service.

Freeday supports Net4kids with 1% of our profits and time to provide IT education and skills to young people in South Africa. This project helps them find jobs and set up businesses, strengthening the community.

Customer experience is essential for postal services. Many complaints come from long waiting times and poor accessibility. We offer solutions such as omnichannel customer service and conversational AI, which increases customer satisfaction and reduces complaints.

Develop secure, customised LLMs that comply with EU privacy and security regulations. Our models deliver excellent performance and fast results, backed by robust security measures and secure EU data centres.