CitizenM: enhancing finance operations with Robbie

Meet Robbie, the emerging powerhouse within CitizenM’s finance team - a digital employee of the future! Robbie is known for enjoying strong and straightforward coffee, mirroring his work ethics. He makes the work more efficient and enjoyable.  His main goals are to increase the number of invoices automatically pushed to the matching stage in the system of CitizenM and to reduce clutter in both their mailbox and system.

Robbie lightens the Accounts Payable team’s workload by efficiently classifying emails and processing both invoices and reminders. He specializes in standardizing and optimizing processes within Accounts Payable, ensuring swift and precise execution of routine tasks. Working with Robbie significantly increases the speed of handling finance emails and processing invoices, while also reducing the number of manual errors.

Additionally, Robbie enhances compliance, resulting in substantial time savings on routine tasks.With Robbie on board, the CitizenM team can now focus more on relevant and strategic initiatives, moving away from traditional accounting processes towards a more streamlined and efficient approach.

CitizenM chose Freeday for their expertise in AI and automation, making them the ideal partner to enhance operational efficiency. Freeday's cutting-edge technology, exemplified by Robbie, seamlessly aligns with CitizenM's commitment to efficiency and modernity. Their comprehensive support and customization options ensured a smooth integration with existing systems. Through this partnership, CitizenM can automate and streamline their operations, ultimatcely improving guest experiences and increasing overall productivity, keeping them at the forefront of hospitality technology in an ever-evolving industry landscape.

CitizenM began its automation journey with Freeday by implementing their first digital finance assistant, Robbie, specifically for Accounts Payable (AP). Initially, Robbie handled simple folder sorting tasks, but over time, his skills expanded to include more comprehensive invoice processing capabilities. This progression allowed Robbie to take on an increasing amount of work, significantly improving performance and efficiency within the finance department.

Robbie gets a new colleague! Building on Robbie’s success, CitizenM is now optimizing further by extending automation solutions to customer service. The new digital employee, Cody will handle emails from customers, managing approximately 8,500 cases per month. Using a knowledge base, Cody provides automatic, personalized responses, ensuring that customer queries are addressed promptly and accurately.

The ultimate goal of these initiatives is to digitalize and automate operations, aligning perfectly with CitizenM’s mission to be a leading transformational hotel. By leveraging Freeday's expertise, CitizenM continues to innovate and streamline their processes, maintaining their competitive edge in the hospitality industry while enhancing both employee efficiency and guest satisfaction.