Buxley is BUX's digital customer support champion, designed to provide fast and reliable in-app assistance. Whether users have questions about stock market information, account issues, or investment plans, Buxley is available 24/7 to help. With BUX’s international presence, Buxley also operates in multiple languages, ensuring seamless support for investors across different regions.
30 %
Deflection
2
FTE saved
6
Languages
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Customers receive immediate answers to their questions, improving user experience.
When human expertise is required, Buxley ensures a smooth transition to a support agent.
Handles fluctuations in inquiries without the need for constant team expansion.
Supports BUX’s global customer base in multiple languages.
BUX took its first step into automation with Buxley, a digital assistant designed to handle FAQ's within the BUX app. Currently, when users require further assistance, the conversation is seamlessly handed over to a human agent. However, this is just the beginning.
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Provides real-time responses about stock markets, investments, and accounts.
Seamlessly transfers complex cases to a support agent when needed.
Adapts to fluctuations in customer inquiries, ensuring efficiency at all times.
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