Customer Service

Scale Customer Service with Generative AI

Improve efficiency and increase productivity of your Customer Service with our AI powered Digital Employees.

1.256.000

Interactions

>50 %

Cost reduction

100 %

Happy clients

No more boring work

Multichannel interaction

Empower your team with support from our digital employees. Assign them specific tasks in customer interaction interaction through mail, web chat, or other channels like Whatsapp, Messenger, Teams, or Slack.

Auto-support via chat and mail
Works seamlessly via multiple channels
Always up to date!
Action fulfillment

Interaction is just the beginning

Automate next steps from client interactions via chat or mail, like scheduling appointments, handling administrative tasks, escalating issues, or document extraction.

Handling incoming conversations
Processing chat outcomes
Appointment management
Transactions

Data-driven optimization

Access our portal to track digital employees' performance on a dashboard. The data reveals the impact and success of Freeday’s digital employees, and aids in their improvement.

24/7 access and always up to date
Regular sessions to improve and scale
100% data driven performance score

Customer Service skills

Answer questions

Automate Q&A like a human would, based on your  (unstructured) data.

Appointment management

Help your customers to manage appointments with your organization.

Provide status updates

Automate customer interactions about status updates.

Book additional services

Orchestrate upsell opportunities by proactive questions via chat.

Personal detail handling

Automate multiple tasks within your inbox and resulting actions.

Process management

Escalate chat interactions to human agents and document data as needed.

Freeday chat interaction

Related insights

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