Automate policy information requests with our digital employee

The Challenge

Nowadays customer support is the center for all client support via various channels. Dedicated support teams spend a significant part of their time with answering questions regarding policies. Often clients lost their documentation, don’t know where to find the information or experience difficulties in extracting the relevant information for their specific case or question. Even when agents give it their best, during peak times the queue becomes longer and experiences drop.

A digital chat for policy information requests

With our latest Answer Questions skill for our digital employees, it becomes easy to either provide customer service support agents with the right information or to handle a question completely, when it is confident enough to give te answer. Especially for more specific and detailled policies such as insurance policies or manuals of electronic supply, to name a few, the power of our Answer Questions skill results in a drop of at least 50% of answers for the human agents, faster response time, a high accuracy rate, improved client experiences and significant cost savings, as handling via our digital employees is much cheaper than via human.

Not only the output is great, but also the conversation feels human, positive and supportive. Last but not least, the performance can be monitored via our performance dashboard.

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