Freeday launches its new ChatGPT-3.5 powered webchat

Customer Care Agents within eCommerce spent a significant part of their time on customer contact to organize scheduling a return. The average response time is often too long to meet expectations of customers, resulting in a decreased user experience. Both impact the revenue of webshop businesses in the short and long term. Customers increasingly expect to handle their interactions via various channels. Interaction via whatsapp particularly, makes a shopping experience more personalized.

At Freeday we aim to unlock human potential. We automate repetitive work by applying a combination of logic and AI. This results in a digital employee that you drop into your existing processes. We all have a common mission to combat burn- and bore out, labor shortages and to fight to give everybody a Free Friday. Against this background, we felt that it was time to develop our technology even further.

Humans have a few distinct capabilities that computers lack. When talking to a computer it typically provides pre-programmed answers to a single question, it has no regard for history, and it takes a lot of time to configure and maintain. Chances are high that you have heard about ChatGPT in the past few months. We have been working to be able to use this generative AI to capture any text source, such as a FAQ, and convert this to an answer to your questions.

Often, we have noticed that large language models don’t know everything about current events. Therefore, we have been developing this new technology so our FAQ circumference this by injecting the right knowledge at the right time into the large language model. Then, we use our tuned prompts to make sure we don’t make up new information, and the tone of voice matches the company whom the digital employee is working for.

Request returns chat assistant

The beauty is in the answers. Our technology can recognize and handle multiple questions in a single prompt. It finds the answers by looking in the knowledge base. While the knowledge base contains very lengthy answers and is not specific to the questions we ask, our digital employees can use that knowledge to generate answers that tackle all the questions that are in your prompt. We can tune our digital employees to be more, or less creative in answering either ‘I don’t know’ or a negative answer when something is not in the knowledge base.

Don’t just take our word for it, we have dozens of satisfied customers who have already benefited from our AI-powered digital employees. Research shows that customers who experience longer waiting times are 18% less satisfied.

If you're interested in improving your customer service, then contact us for more information or a live demo. In fact, we've created a WhatsApp demo using our own FAQ text, but our digital employees can interpret any data set. So why wait? Start providing your customers with the best customer experience possible with Freeday.

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