Innovation Lead, TUI
Lovely Customer
Lovely Customer
Thibault is TUI's smart citytrip assistant that makes travel planning simple and exciting. As a digital travel expert, Thibault helps you discover perfect destinations and ideal hotels based on your personal preferences. Drawing on comprehensive knowledge of TUI's citytrip offerings, Thibault delivers tailored travel inspiration in under a minute, bringing the travel shop experience directly to your home.
CSAT score
weekly users
tailored advice
Planning a citytrip can be overwhelming with countless options to consider. Thibault simplifies this process by understanding your preferences and instantly recommending destinations that match your interests. By handling routine inquiries and providing personalized suggestions, Thibault allows TUI's travel experts to focus on creating exceptional customer experiences. The result is higher satisfaction, streamlined planning, and the confidence that you're making the right travel choices.
TUI customers were spending excessive time researching citytrip options, often feeling overwhelmed by choices. Rather than simply expanding the customer service team, TUI implemented Thibault, an intelligent digital assistant with expertise in all TUI citytrip destinations. Accessible anytime, Thibault serves as a personal travel consultant, understanding traveler preferences and quickly matching them with ideal destinations.
Equipped with comprehensive knowledge of TUI's offerings, Thibault handles routine inquiries and delivers tailored recommendations in seconds. For complex requests requiring human expertise, Thibault seamlessly connects customers with TUI's travel specialists. This approach allows TUI to provide personalized service at scale while creating more engaging and efficient travel planning experiences.
Quickly accesses multiple knowledge sources to solve customer inquiries with precision.
Offers recommendations to the user based on their preferences, helping them make informed decisions.
Engage with relevant follow-up questions to better understand traveler needs and preferences.
Access comprehensive knowledge about TUI's entire citytrip portfolio, ensuring customers receive accurate, up-to-date information about destinations, accommodations, and experiences.
Transform travel planning with AI-powered recommendations that match personal preferences, creating tailored citytrip suggestions that feel hand-picked.
TUI's vision includes expanding Thibault's capabilities to cover more travel products and experiences, continuously improving the recommendation engine through user feedback and creating an even more seamless planning experience.
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Thibault, TUI's digital travel assistant, transforms citytrip planning by delivering personalized recommendations in seconds. Combining expert knowledge with your preferences, it creates tailored travel experiences while bringing the travel shop right to your home..
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