Bitvavo
Lovely Customer
Lovely Customer
Vavo is Bitvavo's digital employee dedicated to supporting clients in the crypto world. Connected to Bitvavo's knowledge base, Vavo answers various questions like "How do I verify my IBAN?" or "Why isn't my crypto withdrawal visible in my wallet?" Vavo is linked to Zendesk for conversation tracking and ensures smooth handover to human colleagues when needed.
bots in different languages
conversations per month
FTE saved
Vavo works 24/7 across all six Bitvavo language pages. Speaking all supported languages, Vavo delivers consistent service worldwide at any time. By handling routine inquiries, Vavo allows employees to focus on complex cases, improving efficiency and satisfaction. Vavo is an essential part of the Bitvavo experience, supporting clients throughout their crypto journey.
As cryptocurrency grows, so does Bitvavo, bringing more client inquiries. Rather than just expanding staff, Bitvavo utilizes Vavo, their digital employee, as the first contact point on their support page. After email verification, Vavo uses its knowledge base to answer common questions quickly.
For complex issues, Vavo creates detailed support tickets summarizing the conversation so human team members can continue seamlessly. This approach allows Bitvavo to deliver exceptional support at scale while maintaining quality service in the dynamic crypto environment.
Quickly accesses multiple knowledge sources to solve customer inquiries with precision.
Transfers the customer to a human agent when they feel the bot cannot sufficiently address their inquiry. This can be done via live chat or WhatsApp.
Extracts and validates information from official documents through a conversation to ensure accuracy and compliance.
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Vavo ensures clients receive immediate answers to their questions anytime, day or night, eliminating the need to file emails and wait for responses. By handling thousands of chats daily, Vavo significantly reduces wait times, providing fast, reliable support while easing the workload on our team.
Fully integrated with Bitvavo’s systems, including the knowledge base and Zendesk, Vavo automates routine inquiries with ease. This allows employees to focus on complex, high-value tasks, creating a more efficient and effective support experience for both clients and staff.
Our vision: A seamless, scalable support system growing with Bitvavo. We're implementing a Vavo-first approach as primary customer contact. We're expanding Vavo for email handling and app integration, connecting it to backend systems for personalized responses. These enhancements improve support quality and advance automated ticket handling.
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Connect with us and discover the possibilities. Whether you're starting your AI journey or looking to enhance existing solutions, we're ready to listen, share ideas, and find the perfect path for your unique challenges.
