Meet Roombot, Roompot's digital assistant for the guest service team
Roombot is the ideal solution for Roompot's customer service team, revolutionizing how guest advisors handle inquiries. Fully integrated with the company's knowledge bases, Roombot assists in answering customer queries quickly and accurately. Whether it's providing detailed information about Roompot vacation parks or answering questions about bookings, Roombot handles it all - making sure every advisor has the right information at their fingertips.
By processing over 23.000 calls per month and assisting 85 guest advisors, Roombot significantly reduces the time spent searching for answers. No more waiting for supervisors to help with complex inquiries - Roombot navigates the system and pulls the needed information in seconds, offering a streamlined experience for both advisors and customers. This allows Roompot’s guest service team to focus on delivering exceptional service without interruptions.
Thanks to Roombot, Roompot can manage large volumes of customer interactions with speed, accuracy, and reliability - setting a new standard for guest service excellence.
Roombot's success
Faster response times
Roombot enables guest advisors to find answers swiftly, improving overall customer experience.
Seamless integration
Fully integrated with Roompot's internal systems, Roombot consolidates all necessary data.
24/7 availability
Roombot is always active, handling queries even when human advisors aren't available.
High accuracy
Automated responses ensure that customer queries are handled without errors.
Why Freeday?
Roompot collaborates with Freeday to further develop the potential of digital assistants and alleviate employee workload. Freeday excels in optimizing AI solutions, providing strategic advice, and implementing innovative technologies. With a focus on collaboration, Freeday supports Roompot in developing and maintaining Roombot, a digital assistant that assists employees while enhancing the guest experience. This approach enables Roompot to deliver quick and accurate responses, increase efficiency, and provide an optimal customer experience.
"Freeday drives innovation, collaborates seamlessly, and remains deeply engaged throughout the process, making the partnership truly exceptional. Their expertise and strategic guidance in enhancing the bot are invaluable to our employees."
Chris Berends
WEM Manager, Roompot
Roompot's automation journey
Roompot's move towards automation began with Roombot's implementation, focusing on answering guest queries more efficiently. With plans to expand Roombot's capabilities, Roompot aims to further automate repetitive tasks, freeing guest advisors to focus on personalized service and more complex customer needs. By continually refining Roombot's integration, Roompot ensures faster, more accurate service for guests across all channels.
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