Every day, the IT ServiceDesk encounters repetitive IT service tasks. Employees open new support tickets and ask for troubleshooting or escalate pending tickets. This can for example be an incident related to the maintenance of the cameras. Since the IT ServiceDesk department always takes the same necessary actions to these kinds of incidents, Richard is used.
Our digital employee Richard is trained to request all relevant information and provide advice based on this information. If Richard cannot assist the employee, he will forward the question to the IT service desk or submit an IT service request. Since Richard handles all repetitive questions, the rest of the IT support team can focus on the more complicated questions.
Richard will report his performance in a dashboard. Here you can monitor the number of tasks he has performed, the quality and more insightful indicators of Richard.
|Open, Close and Manage Support Tickets|
|Wi-Fi Setup and Troubleshooting|
|Single Sign-On Troubleshooting|
|Lost Device Reporting|
|New Equipment Requests|
IT support assistant
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