Richard

IT support assistant

Professional group: IT helpdesk

Function: IT support assistant

Save: Up to 5.000 euro per month

Check out all the task descriptions

Always available: 24/7 support

Opens, closes and manages support tickets

70%

Of effort automated

About Richard

Every day, the IT ServiceDesk encounters repetitive IT service tasks. Employees open new support tickets and ask for troubleshooting or escalate pending tickets. This can for example be an incident related to the maintenance of the cameras. Since the IT ServiceDesk department always takes the same necessary actions to these kinds of incidents, Richard is used.

Our digital employee Richard is trained to request all relevant information and provide advice based on this information. If Richard cannot assist the employee, he will forward the question to the IT service desk or submit an IT service request. Since Richard handles all repetitive questions, the rest of the IT support team can focus on the more complicated questions.

RPA

Richard is based on an RPA-solution and integrates with local standardized applications, both in the cloud and on-premise. Richard will handle repetitive tasks regarding incidents about maintenance and malfunctions.

Responsibilities of Richard
Open, Close and Manage Support Tickets
Creating accounts
Password resets
Unlock Accounts
Wi-Fi Setup and Troubleshooting
Single Sign-On Troubleshooting
Lost Device Reporting
New Equipment Requests
Richard

IT support assistant

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