Use Case: Automated digital chat assistant to book a rental

Mary Evans
Last updated: 13 Jun 2022

Use Case: Automated digital chat assistant to book a rental

Mary Evans
Last updated: 13 Jun 2022

Use Jennifer, our digital customer service agent, to improve customer experience when needing to book a rental.

The Challenge

Booking a rental is an important step in the process of rental companies. Yet, this task takes up time that employees cannot spend doing other equally as important tasks. The customer, on the other hand, still wants the rentals to be booked in a reliable and enthusiastic manner. Customers want upbeat assistance, reliable information, and to make sure their booking is properly administered. 

The Solution: Using digital employees to book a rental

With the challenge of limited time versus quality service in mind Freeday has created Jennifer to take the task of scheduling bookings in over  from the employees. Customers can easily book a rental without any hassle while the customer service employees are unburdened by the repetitive task. The process is in place to  support the employees by helping customers in an eager and fool-proof way. 

The Results

Prospective customers are able to interact with Jennifer, and ask her to make a booking for a certain car and date. The booking is then scheduled into the calendar and database and can be prepared for. If the customer has any notes they can give these to Jennifer to forward to employees. When a customer needs additional support they will simply be transferred to a human employee who can assure them everything gets sorted.

Jennifer brings a positive experience and is available 24/7

Integrations:

Microsoft Dynamics – Salesforce – WhatsApp – Facebook Messenger – Zendesk –  SAP – and more!

Below you can find a demonstration of a customer booking a rental  using Jennifer in WhatsApp. The video can be watched best in full screen.

To find out more about our digital employee visit our digital employee page

And follow Freeday on LinkedIn

Contact

 

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