Packages often go missing, and they have to be reported and handled. The customer service employees handling these packages have to stay connected and to the customer. This connection must be quick, informed and appeasing. Employees do not have the time to run these tasks among their other jobs.
Jennifer is a digital assistant that reliably integrates with the frontend and backend systems and software used. Jennifer can easily arrange the missing package report. She does this by asking the customer simple questions, before sending them to a link to fill in the forms needed. When Jennifer is unable to assist the customer, she will forward the question to a real customer service representative.
To ensure appeasing and seamless handling Jennifer is set up to report and administer the report and to give the user all the information need. Through a chat users can report their missing package and answer a couple of short questions before Jennifer attends to it.
People can apply for insurance in a quick and simple way without all the extra inconvenience, which are then handled and integrated in the necessary software. Because of this the customer is satisfied with the service as there was no wait time and The customer could quickly apply for the insurance. Additionally, the customer service employees are happy that they have more time to spend on more intensive tasks.
People wanting to report a missing package can do this simple they are placated and helped by Jennifers messages, and their report is handled easily and quickly. chatbot (messenger, WhatsApp, on the company website ,etc.)
Jennifer saves employees time and is available 24/7
Zendesk – Microsoft Dynamics – Salesforce – AMS360 – Zoho Inventory – Clarity Connect – And more!
Below you can find a demonstration of a phone call between a digital employee and customer reporting a missing package. The video can also be watched in full screen.
And follow Freeday on LinkedIn
The best tips and stories about AI, RPA, and money 🧐
We are happy to help you on your way