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Artificial Intelligence vs. Human Customer Support – Which One is Better?

Artificial Intelligence (AI) is helping automate more and more tasks at the workplace, including customer support. Conversational AI is so efficient that human operators are […]

7 Oct 2021

How the 4th industrial revolution will affect the labor market

The 4th industrial revolution is an advancement in technology that will have profound implications for the future of work. It is characterized by advances in […]

5 Oct 2021

Chat bots based on AI – Pros & Cons compared to Human Operators

More than 50% of the world’s leading companies are utilizing artificial intelligence to improve customer service. Also, at least 45% of customers are glad to […]

27 Sep 2021

How Conversational AI Outperforms Chatbots – A Brief Overview

More and more companies are integrating chat bots into their customer support services. However, some companies’ chatbots are basic at best, while others would be […]

22 Sep 2021

Online Sessie: Kostenreductie en 5 andere redenen voor Artificial Intelligence robots in Finance

Op maandag 4 oktober organiseert Freeday een speciale online sessie­ gericht op beslissers binnen een financiële rol. Tijdens deze sessie worden de kansen en mogelijkheden […]

20 Sep 2021

Why A Virtual Contact Center Assistant is of Great Value

Many contact centers in the Netherlands are grappling with a shortage of employees, increasing personnel costs and high staff turnover. This is not a new […]

9 Sep 2021

Freeday Supports IT Vocational Education for Next Generation in Townships

Freeday and Net4kids join forces for young people in South Africa Today we are proud to announce that we are joining forces with children’s aid organization […]

5 Aug 2021