A multi-channel chat interaction (Whatsapp, Slack, Teams, Telegram, Messenger) to make engagement with candidates and employees more efficient using digital employee Jessy. This results in […]
14 Aug 2022
An interaction with a digital customer service employee to improve efficiency and user experience when checking for network failure. The Challenge: Check network failure Agents […]
29 Jul 2022
An interaction with digital customer service employee Jennifer to improve accuracy of finding pick-up locations. The Challenge: Finding a pick-up location Customer service agents working […]
8 Jul 2022
Use Jennifer, our digital employee, to improve patient experience when needing to schedule a healthcare appointment. The Challenge To schedule a healthcare appointment is an […]
16 Jun 2022
Use Jennifer, our digital customer service agent, to improve customer experience when needing to book a rental. The Challenge Booking a rental is an important […]
13 Jun 2022
Connect with our customer service agent Jennifer using a digital chat to improve customer satisfaction and efficiency when leaving reviews in the hospitality and travel […]
8 Jun 2022
Connect with our customer service agent Jennifer via multichannel chat to optimize answering policy information requests. The Challenge Agents occupy a large amount of time […]
2 Jun 2022
Interaction with digital customer service employee Jennifer to improve performance of missing package reports. The Challenge Packages often go missing, and they have to be […]
31 May 2022
A chat interaction with Jennifer, the digital customer service agent, to improve user experience by automating applying for insurance. The Challenge When a person wants […]
25 May 2022
Today, May 17th, is World Telecommunications and Information Society Day (WTISD). Every year since 1969 the International Telecommunications Union (ITU) has celebrated this remarkable day […]
17 May 2022
You might have come across the term digital transformation before. But what is it and why is it so important? Is digital transformation even relevant? […]
13 May 2022
*Statistics and numbers edited on May 17th* You might have heard about the Great Resignation in the United States, where there is a massive trend […]
11 May 2022
Freeday announces a EUR. 4 million seed funding round led by henQ to elevate the brand and accelerate its international growth strategy. Freeday will use […]
10 May 2022
A multi-channel chat interaction (Whatsapp, Slack, Teams, Telegram, Messenger) to make engagement with new employees more efficient using digital employee Jessy. This results in more […]
10 May 2022
A chat service (multi channel options) with Freeday’s digital employee Jennifer to check delivery status via chat of mobile app services like Whatsapp, Telegram and […]
6 May 2022
A multi-channel chat interaction (Whatsapp, Slack, Teams, Telegram, Messenger) with digital employee Jennifer to make it easier for employees to report absenteeism. This results in […]
28 Apr 2022
A WhatsApp chat interaction with Jennifer, the webshop chat assistant, to handle interactions about scheduling and organizing a return, resulting in a higher convenience and […]
26 Apr 2022
A WhatsApp Chat interaction with digital employee Jennifer to improve customer service efficiency and user experience when upgrading subscriptions. The Challenge Agents occupy a large […]
22 Apr 2022
A WhatsApp interaction with digital customer service employee Jennifer to improve efficiency in filing insurance claims. The Challenge Customer service agents and customers alike spend […]
21 Apr 2022
Bad customer experience is a big problem for postal companies. The amount of complaints are growing to a new high. But how did this […]
20 Apr 2022
Na opening van de eerste vestiging van Freeday in de VS vorige maand verhuist het hoofdkantoor naar een nieuwe ruimere locatie binnen Rotterdam. Sinds de […]
17 Jan 2022
It’s that time of the year again. Lists, predictions, looking back. We also have a vision on how the contact center industry develops over the […]
22 Dec 2021
16 december 2021 – AI-software bedrijf Freeday heeft vandaag de deuren geopend van haar nieuwe vestiging in New York. Na snelle groei van het platform […]
16 Dec 2021
Europe was the most affected continent after the pandemic. The pandemic saw a significant fall in labor supply in European countries like the Netherlands. It’s […]
9 Nov 2021
Op dinsdag 23 november van 12-13 uur organiseert Freeday een speciale online Learn & Lunch sessie voor directie en management binnen Customer Service omgevingen. Schaars […]
8 Nov 2021
Artificial Intelligence (AI) is helping automate more and more tasks at the workplace, including customer support. Conversational AI is so efficient that human operators are […]
7 Oct 2021
The 4th industrial revolution is an advancement in technology that will have profound implications for the future of work. It is characterized by advances in […]
5 Oct 2021
More than 50% of the world’s leading companies are utilizing artificial intelligence to improve customer service. Also, at least 45% of customers are glad to […]
27 Sep 2021
More and more companies are integrating chat bots into their customer support services. However, some companies’ chatbots are basic at best, while others would be […]
22 Sep 2021
Op maandag 4 oktober organiseert Freeday een speciale online sessie gericht op beslissers binnen een financiële rol. Tijdens deze sessie worden de kansen en mogelijkheden […]
20 Sep 2021
Many contact centers in the Netherlands are grappling with a shortage of employees, increasing personnel costs and high staff turnover. This is not a new […]
9 Sep 2021
Freeday and Net4kids join forces for young people in South Africa Today we are proud to announce that we are joining forces with children’s aid organization […]
5 Aug 2021We are happy to help you on your way
