Every day the customer service mailbox is filled with a huge load of e-mails, chats come in and often there is also a lot of telephone contact. An employee must read, understand, classify and move the emails to the appropriate mailbox. That is a typical example of repetitive tasks that do not add value. Another example is running the same audit questions on an incoming chat or phone call every single time. In addition, clients often share many similar questions. These are tasks that can be perfectly performed by our digital employee Jennifer. Jennifer works all day, every day. Even on weekends. She also works quickly and accurately. And if it gets really busy for a period of time, she also works flawlessly for 2, or 10 if needed.
Jennifer is based on AI models, conversational automation and machine learning. Via chat, mail, but also by telephone, she effortlessly handles frequently asked questions, she can schedule and process appointments and, for example, share the status of an order with a customer.
|Answer incoming FAQ’s and respond to customer’s messages|
|Identify and escalate issues to supervisors|
|Process orders, forms, and applications|
|Document all call information according to standard operating procedures|
Customer service assistant
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