Genesys sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. The company develops call center software for businesses. The software is available over the cloud, or as on-premises software. The company's products include Genesys Engage (formerly PureEngage, Genesys' original call center software), Genesys Cloud (formerly PureCloud, microservices-based software built on Amazon Web Services), PureConnect (originally Interactive Intelligence) software for customer experience management at contact centers and Genesys DX, predictive digital customer engagement software which combines customer experience software (CX) with artificial intelligence (AI). (source Wikipedia) Freeday can setup tasks or work processes for its digital employees with Genesys involvement.
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